How to Cancel Order on Zomato? (2024 Updates)

1-Min Video on How To Cancel Order On Zomato

I know some of you are very busy in your current life, that's why I came up with this 1-min short video on How to cancel order on zomato online. This video will give you a summary of this whole article.

How to Cancel Order on Zomato: Step-by-Step Guide

If you want to cancel your order, you need to do it immediately after placing it, as Zomato gives you a few seconds to cancel the order without any deductions within the first few seconds. However, if you missed the window, then you can follow the below-mentioned steps to know How to cancel order on Zomato 2024.

• Open your order in the Zomato App.
• Open your Account Section(right-side corner).
• Select Your Order Option.
• Click on the order you want to cancel it.
• Open on 'Get Help & Support' (Right-side corner).
• Click on 'Chat with Us'.
• Choose 'I want to cancel my order'.
• Select the reason for order cancellation.
• Choose 'Yes, I want to cancel my order'.

How to Cancel Order on Zomato Online? 

Sometimes, younger siblings like my brother change their minds when the order is placed. But what else can you do apart from controlling your anger, right? Thankfully, Zomato allows you to cancel your order with a complete refund. To learn more about ‘how to cancel order on Zomato online’, read these steps. 

• Visit https://www.zomato.com/customercare/ on your mobile or laptop. 

• Log in to the account from which the order has been placed. 

• Go to the ‘My Orders’ section. 

• Select the order that you recently placed. 

• Tap on ‘Cancel My Order’. 

• Choose the reason. 

• Finally, hit ‘Confirm’. 

Must Read this: How to Get Zomato Gold Membership For Free?

How to Cancel Order on Zomato Cash on Delivery?  

Zomato allows you to cancel your order easily before the restaurant accepts it. However, if you wish to cancel your order after that, you must talk to the customer support team. Also, if the restaurant has prepared your order, even if you cancel it, it won’t be eligible for a refund. If you have placed an order on COD but want to cancel it, here are the steps you must follow. 

• Open the Zomato app. 

• Go to the ‘Orders’ section. 

• Select the order you want to cancel. 

• Choose the reason and hit ‘Canel My Order’. 

How to Get a Refund from Zomato?

Below are the easiest steps to get a refund from Zomato. Check this out-

• Your first step is to open the Zomato app and click on ‘Your orders’.

• Select the Order now from which you want to get a refund. 

• Tap on the “Support” button in the upper right corner.

• Go to the Chat section now to choose the Order.

• Select Why you want your refund back.

• Tap on any reason.

• Zomato will also allow you to share pictures of that product. 

• Now, you need to Request a refund.

• Within 10 minutes, you will get a refund in your Bank account. 

When Will I Get My Zomato Cancel Order Refund?

In the table below, I have given the mode of payment and the time Zomato will take to refund your money for the cancelled order.

Mode of Payment	Time Taken For Refund
Paytm Wallet	1 Hour
UPI	2-4 Business Days
Debit or Credit Card	4 to 7 Business Days
Sodexo	5 Business Days
Net Banking	5 to 7 Business Days

Check out: How to apply coupons on Zomato? 

How to Delete Address on Zomato?

Yes, it is possible to delete any address on Zomato. To know this, pay attention to the jotted points given below-

• Go to the Zomato app

• Click on “Profile” in the top right corner. 

• You will find the “Address Book” option, so click on it. 

• Select Three vertical Dots now and click on the “Delete” option.

• It will ask for the confirmation. Tap on “Yes”. 

How can I cancel my delivery boy from Zomato?

I oppose all unethical behaviour, including terminating someone's employment without cause. However, you can take the following actions if you have a legitimate reason to cancel the delivery boy Zomato assigned to you:

• On your smartphone, open the Zomato app.

• To cancel an ongoing delivery, navigate to the 'Order' section and choose the desired delivery.

• Click on the name or photo of the delivery boy.

• 'Cancel Order' is one of the options that appears.

• Give a convincing explanation for the order cancellation.

• Verify the cancellation.

Note: If you cancel the delivery boy without a good reason, your Zomato account may be penalised or suspended.

Conclusion

One of India's prime food delivery apps is Zomato, which ensures that every customer has a delightful experience while using it. Still, if you want to know how to cancel order on Zomato, then I have shared the easiest ways to do so. You can cancel your order on the Zomato app within the given time frame. Otherwise, you need to contact the support team and follow the steps mentioned in the above article. If you have more questions regarding Zomato, you can drop in our comment section, and I will surely reply to you. 

Frequently Asked Questions

Q1. How do I cancel a food delivery order?

A1. You can only cancel a food delivery order if there is an option to do that in the Order History section. Otherwise, you’ll have to reach out to customer service on that food delivery platform. 

Q2. How do you delete your orders from Zomato?

A2. Click on ‘My Profile’ and go to the ‘My Orders’ section. Tap on the three dots appearing in the order you wish to delete. Now click on ‘Delete This Order’. 

Q3. When will I get Zomato cancel order refund? 

A3. The usual time for Zomato to cancel an order refund is 1 hour. However, it can take upto 5-7 business days in some cases. 

Q4. What if I don't take Zomato order?

A4. If you were unable to pick up the delivery agent’s call or receive your order, it will get cancelled without a refund.