How to Deactivate Amazon Pay Later? (Latest 2024)

India’s biggest e-commerce giant Amazon, launched the facility of ‘Pay Later’ in 2020. Since then, customers have been using it to make their shopping experience more convenient. 

However, if you want to remove yourself from this service but don’t know how, worry not. Read this article until the end and learn how to deactivate Amazon Pay Later in the most easy way. 

There are many ways in which you can do that, like contacting the customer support team, sending an e-mail etc. 

Check out: How to Transfer Amazon Pay Balance to Bank Account in 2024? 

how to deactivate Amazon Pay Later

How to Deactivate Amazon Pay Later Account?  

Here are the different methods on how to close Amazon Pay Later India. Depending on your lending partner, you can opt for any method.

1. Contact Amazon Customer Support

  • You can contact Amazon customer support via chat or call to close your Pay Later account. In your request, mention that you want permanent closure of the account. 

  • Be ready for any verification required in order to permanently close your Pay Later account.

  • Follow the instructions carefully given by the customer support executive. 

  • After completing the whole procedure, make sure to cross-check that your request for the Amazon Pay Later account has been submitted successfully. 

2. Contact Axio Support

Axio is your lending provider registered by RBI. If you want to close your Amazon Pay Later account, you can contact the Axio support team by emailing [email protected]. You can expect a response in 3-4 days. Once you confirm that you want to deactivate the account, they should close it permanently for you.

You can also call the Axio customer service on 080-68075001 at any day of the week. Their working hours are from 9 am to 9 pm. Here is the detailed procedure.

  • Call 080-68075001

  • Ask them to close the Capital Float Account linked to your Amazon Pay Later

  • Verify your name and credit limit

  • Provide a reason for closure (non-usage or CIBIL score impact, etc.) 

  • Shortly you will receive a ticket ID on your registered email address for your account closure.

  • The A/C will become inactive within 3-4 days

  • CIBIL entry will take ~45 days to go away

3. Contact IDFC First Bank

If your leading partner is IDFC First Bank, you can contact their customer support at 1860 500 9900, the IDFC customer care number for loans. They are available from 9:30 a.m. to 6:00 p.m. on all working days, excluding the 2nd and 4th Saturdays.  

4. Contact RBI Ombudsman

If you are unable to close your Amazon Pay Later account using the options given above, you can contact the RBI Ombudsman. It is a quasi-judicial authority created to maintain the smooth functioning of the banking sector. 

  • Register your complaint with the RBI Ombudsman. 

  • You will receive a tracking ID where you can check the status of your complaint. 

  • You will receive e-mail notifications after a reply from the RBI. 

Things to Remember Before Requesting Closure of Amazon Pay Later Account

  • Make sure all your dues are cleared.

  • Once your account has been closed, request a No Objection Certificate from your lending provider. 

  • It may take up to 2 months to reflect on your CIBIL profile.

  • The account closure will be permanent.

Amazon Pay Later Customer Service

  • Amazon Customer Service E-mail:

  • Amazon Pay Later customer care number 24x7 - 1800 419 7355

  • Capital Float customer service Email at [email protected] or Call at 080-68075001

  • IDFC FIRST Bank customer service – Call at 1800 419 4332

Final Words 

There are many ways on how to deactivate Amazon Pay Later such as contacting Amazon customer service or reaching out to Axio or RBI Ombudsman. The complete procedure on how to close Amazon Pay Later India is mentioned above in the article. However, clear all your dues before submitting a request for closure of your account. Share this article with your friends and family who might be interested in this information. 

Questions You May Have 

Q. Can Amazon Pay later be deactivated?

Ans. Yes, you can easily deactivate your Amazon Pay Later account by contacting the Amazon customer service or Axio support team. 

Q. How do I deactivate Amazon Pay?

Ans. You can reach out to Amazon customer support to deactivate your account. 

Q. How do I cancel Amazon autopay pay later?

Ans. Go to the Accounts> Payments> Payment Settings> Manage Autopay. You can change the payment method there. 

Q. How do I remove my bank account from Amazon Pay later?

Ans. You can easily remove your bank account by going to the ‘Payment Settings’ section on your Amazon account. 

About Author



Content Writer

Coffee lover and a little writer, who believes in unicorns.